Refund policy

At CarKit, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

Please read our policy carefully before placing your order.

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📦 7-Day Return Policy

You may request a return within 7 days of receiving your order if:

• The item is damaged or defective

• You received the wrong product

• The product is unused and in original packaging

To be eligible for a return:

• Product must be unused

• Product must be in original condition

• All original packaging, accessories, and tags must be included

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❌ Items Not Eligible for Return

We do not accept returns for:

• Used products

• Products damaged due to misuse

• Items returned without original packaging

• Change of mind after order confirmation (unless approved)

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🔄 Exchange Policy

If you received a damaged or incorrect item, we will offer:

✔ Free exchange

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💳 Refund Process

Once we receive and inspect the returned item:

• Refunds are processed within 3–7 working days

• Refund will be issued via bank transfer or JazzCash/EasyPaisa (as agreed)

• Delivery charges are non-refundable

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🚚 Return Shipping

• If the return is due to our error (wrong/damaged product), we cover the shipping cost.

• If return is for any other approved reason, customer may bear the return shipping cost.

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📩 How to Request a Return

To start a return, contact us with:

• Order Number

• Full Name

• Contact Number

• Clear pictures of the product

• Reason for return

WhatsApp: +92 300 5220533
Email: carkit.com.pk@gmail.com

Our team will guide you through the return process.

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⚠ Important Note

CarKit reserves the right to refuse a return request if the product does not meet the conditions mentioned above.

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Thank You for Shopping with CarKit ❤️

We value your trust and aim to provide the best car accessories shopping experience in Pakistan.

Drive Smarter. Drive Better. Drive with CarKit.